Studio Pickup

Niolia operates as a design studio and is not open to the public. We’re happy to offer scheduled order pickup by appointment.

Pickups take place at:
506 Broadway, San Francisco, CA 94133

Please select your pickup date and time at checkout and be sure to include a phone number so we can coordinate smoothly.

Upon arrival, simply call (415)895-7070, and a member of our team will bring your flowers out to you. This allows us to ensure each order is prepared with care and handed off seamlessly.

Thank you for understanding and for helping us maintain a focused, studio-based working environment.

Studio Pickup Times

Studio pickup is available seven days a week. Same-day pickup is available for orders placed by 4 PM, subject to availability.

• Pickup appointments are offered between 12 PM and 7 PM
• Orders require approximately two hours of preparation time
• Future-date pickup orders are always welcome

If you need a pickup outside of our standard timeframes, feel free to call us at (415) 895-7070. When possible, we’re happy to accommodate special timing requests.

Delivery Rates & Service Area

Niolia offers delivery throughout San Francisco and to select destinations across the Bay Area.

Delivery within San Francisco is complimentary. Delivery to surrounding cities is available for a flat fee based on the recipient’s ZIP code. Your applicable delivery rate will be calculated automatically at checkout.

San Francisco — Complimentary Delivery

Complimentary delivery is available throughout San Francisco.

Eligible ZIP codes:
94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94129, 94130, 94131, 94132, 94133, 94134, 94158

$20 Delivery

Brisbane — 94005
Daly City & Colma — 94014, 94015
San Bruno — 94066
South San Francisco — 94080
Alameda — 94501, 94502

$25 Delivery

Millbrae — 94030
Oakland — 94601, 94602, 94603, 94605, 94606, 94607, 94609, 94610, 94611, 94612, 94613, 94618, 94619, 94621
Emeryville — 94608
Sausalito — 94965

$30 Delivery

Burlingame — 94010
Pacifica — 94044
San Mateo — 94401, 94402, 94403

$35 Delivery

Berkeley — 94702, 94703, 94704, 94705, 94707, 94708, 94709, 94710, 94720
Mill Valley — 94941
Belvedere & Tiburon — 94920
Corte Madera — 94925
Larkspur — 94939
Kentfield & Greenbrae area — 94904

$40 Delivery

Foster City — 94404
San Rafael — 94901, 94903

Delivery is currently limited to the ZIP codes listed above. If your recipient is located outside our standard delivery area, please contact us before placing your order. Depending on the date, location and courier availability, we may be able to accommodate a special delivery.

Delivery Days & Cut-Off Times

Same-Day Delivery
Available seven days a week for orders placed before 4 PM, subject to floral and delivery availability.

Next-Day Delivery
Available seven days a week for orders placed after the same-day cut-off.

Future Scheduled Delivery
You may select any available future delivery date and delivery window at checkout.

Delivery Windows

At checkout, you may select one of the following delivery windows:

• 11 AM– 1 PM
• 1 PM– 5 PM
• 5 PM– 8 PM

We make every effort to deliver within the selected window; however, exact arrival times cannot be guaranteed.

Because we use third-party couriers, traffic, courier availability, building access and circumstances at earlier delivery stops may occasionally affect arrival time. It is important that someone is available to receive the flowers during the selected delivery window whenever a safe drop-off is not possible.

Delivery Attempts & Re-Delivery Fees

Each delivery includes one delivery attempt.

If delivery cannot be completed because of:

• Recipient unavailability
• Restricted access, including gated buildings or locked entrances
• Missing or incorrect access information
• Conditions that make it unsafe to leave the flowers unattended

the arrangement will be returned to our studio.

A $30 re-delivery fee will apply for each additional delivery attempt.

Safe Drop-Off Policy

Arrangements may be left unattended when:

• The delivery location is a private residence
• The area appears safe, secure and protected

Niolia generally does not leave flowers unattended at:

• Apartment buildings without secure access
• Shared or public entrances
• Busy or high-traffic locations
• Locations where the flowers may be exposed to unsafe conditions

The final decision is made at the driver’s discretion to protect the flowers and ensure they are left responsibly.

Responsibility & Refunds

Delivery fees are non-refundable once a delivery attempt has been made.

Niolia is not responsible for unsuccessful deliveries caused by:

• Incorrect or incomplete address information
• Recipient unavailability
• Missing access instructions
• Building or property access restrictions

Our flowers are made to order and cannot be refunded due to unsuccessful delivery when the delivery information provided was incomplete or the recipient could not be reached or accessed.

Our Recommendation

To ensure the smoothest possible delivery experience and help avoid additional delivery attempts, we strongly recommend allowing us to contact the recipient on the day of delivery.

A quick call or text allows us to coordinate access, confirm availability and protect the flowers from being left unattended when conditions are not suitable.

Delivery to Businesses, Hospitals, Hotels, Apartments & Gated Communities

We deliver to all of these locations. To help us complete the delivery successfully, please provide complete and accurate information at checkout.

Businesses
Please include the full business name and any relevant suite, floor or reception information.

Hospitals
Please provide the patient’s full name, hospital name, wing or department, room number if available, and a reliable phone number for the patient or caregiver. Many hospitals restrict flower deliveries to certain departments, including ICUs, so we recommend confirming the hospital’s policy before ordering.

Hotels
Please make sure the reservation is under the recipient’s name and provide the hotel name.

Apartments & Gated Communities
Please include the apartment or unit number, gate code, call-box instructions and any other information required for entry.

If the Recipient Is Not Home

If the delivery location appears safe, such as a protected private residence, the flowers may be left by the door.

For apartments, gated communities, businesses or any location where flowers cannot safely be left unattended, the driver may wait for up to 10 minutes while attempting to reach the recipient.

If delivery cannot be completed, the flowers will be returned to the studio and a $30 re-delivery fee will apply for another attempt.

Extreme Weather

During periods of extreme heat, cold or heavy rain, flowers will not be left unattended outdoors when doing so could compromise their condition.

If no one is available to receive the delivery and there is no suitable protected location, the flowers will be returned to the studio and a $30 re-delivery fee will apply.

Holiday Delivery

Valentine’s Day & Mother’s Day

During major holiday weeks, recipients may be contacted before delivery to help coordinate a successful hand-off.

If there is no response, delivery will still be attempted within the selected delivery window.

If no one is available and there is no safe location where the flowers can be left, the arrangement will be returned to the studio and the sender will be contacted regarding re-delivery.

Standard delivery rates based on the recipient’s ZIP code continue to apply during holiday periods unless otherwise stated.

The re-delivery fee for an unsuccessful delivery attempt is $30.

Special Instructions

Delivery notes such as gate codes, concierge instructions, preferred entrances or other important details may be added at checkout.

If you specifically request that flowers be left unattended, Niolia is not responsible for loss, theft or damage after the arrangement has been successfully delivered to the requested location.

Delivery Approach

Our goal is always a smooth and successful delivery on the first attempt.

We carefully coordinate each order and make every reasonable effort to avoid unnecessary re-delivery. If a delivery location appears unsafe, inaccessible or unclear, our team may pause the delivery and contact the sender or recipient to confirm details before proceeding.

With every delivery, we prioritize the condition of the flowers and a reliable hand-off over a rushed or uncertain drop-off.

Re-delivery fees are part of our delivery policy, but re-delivery is never our preference. Whenever possible, we work proactively with the sender and recipient to make sure the flowers arrive safely and beautifully the first time.