Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

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We accept payments from major credit card companies like Visa, Mastercard, and American Express, as well as Apple Pay & Google Pay.

You’re welcome to share preferences in the Design Notes field at checkout. While we cannot guarantee specific flowers, we thoughtfully consider all notes and do our best to accommodate requests within the selected palette and season.

Each size represents an increase in scale, flower count, and overall presence. Larger sizes feature more premium blooms and a fuller composition. If you’re unsure which size to choose, our Classic or Signature options are well-balanced and suitable for most occasions.

We offer local delivery throughout San Francisco, San Mateo, Alameda, Marin, and select areas of Contra Costa County. Delivery availability is confirmed at checkout based on the recipient’s address.

Yes. Delivery is complimentary for orders of $100 or more. For custom orders below this minimum, please call 415-895-7070to check availability. Delivery fees apply to orders under $100 and are calculated based on the delivery address.

Yes. On the day of delivery, we may contact the recipient in advance to ensure someone is available to receive the flowers. Please be sure to include the recipient’s phone number at checkout. We will not disclose the sender’s identity.

Before sending out the flowers, we review the delivery address and do our best to ensure the flowers can be received safely. If there’s any uncertainty, we’ll always try to contact the recipient in advance.

In the unlikely event that no one is home and there is no safe place to leave the flowers, the order will be returned to our studio. You may choose to schedule a second delivery attempt for a $30 redelivery fee, or arrange studio pickup instead.

We will always contact you first before any redelivery is arranged — fees are never charged automatically. Our goal is always to avoid redelivery whenever possible, and this situation is rare.

Flowers are prepared specifically for your order and cannot be refunded due to failed delivery. You may choose to schedule a second delivery attempt for $30, or arrange pickup from our studio.

Providing the recipient’s phone number and allowing us to contact them on the day of delivery is the most reliable option.

Each arrangement is carefully packaged with understated, tasteful details. Our presentation is designed to feel refined and intentional — never excessive — with attention to sustainability and material quality.

Yes. We stand behind the quality of our work. If your arrangement does not meet our freshness standards upon delivery, please contact us within five days and we’ll be happy to offer a replacement or resolution.

Wrapped bouquets should be placed into water shortly after arrival. Remove the wrapping from the stems, trim them at an angle by about one inch, and place the bouquet into a clean vase filled with fresh, cool water. Refresh the water every one to two days, re-trimming the stems slightly with each change, and keep the flowers in a cool location away from direct sunlight, heat, and drafts.

Vase arrangements arrive already designed and hydrated. Check the water level daily and top up as needed, replacing the water every two to three days when possible. Keep the arrangement in a cool area away from direct sunlight and heat sources, and remove any fading blooms as they age to help maintain the overall freshness of the design.

Flower boxes & flower bags are designed for ease and presentation, with flowers arranged in floral foam. Lightly add water to the center of the arrangement every one to two days, ensuring the foam remains moist without becoming oversaturated. Keep the box in a cool location away from heat and direct sunlight, and avoid removing flowers from the box, as this may shorten their lifespan.

Our team is available by phone or email seven days a week, from 9:00 AM to 8:00 PM

📞 (415)895-7070

✉️ hello@niolia.com